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Help & Support

System requirements


Javascript enables the use of interactivity on the web. Our courses and portals will often use Javascript so without it you may be missing vital functionality.

Operating System

We support recent versions of Windows and OSX. While other operating systems may work fine, we cannot offer support for these.

Screen Size

Our courses are optimized for monitors that display 1024 pixels wide or more. If you have an old screen you may not be able to see all the content on screen at once.


It is important that you use the newest possible browser you can to take advantage of the latest web technologies and block security vulnerabilities.


Cookies allow your browser to remember who you are when you login. Without cookies you would not be able to login to your account.

Adobe Flash

Adobe Flash Player is used to deliver interactive content on the web. We use it to enhance your learning experience by adding animation, interactivity and audio to courses.


Our course material is delivered with audio to help enhance your learning experience. Sometimes these audio files can be blocked.

PDF Viewer

You will need a PDF viewer to view and print your certificate when completing a course. Some newer browsers will have a built-in PDF viewer, however you can download the free Adobe Acrobat viewer from the Adobe website if required.